FAQ | DesDico – Your Questions Answered

1. Order & Shipping Questions

Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days. You will receive a confirmation email once your order is shipped.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. You can track your order here.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping rates and delivery times vary depending on the destination. Check our Shipping Policy for more details.

Q: What if my order is delayed or lost?
A: If your order is delayed or lost, please contact us at support@desdico.com with your order number. We will work with the carrier to locate your package.

2. Return & Refund Questions

Q: What is your return policy?
A: You can return any item within 30 days of purchase, as long as it is unused, unwashed, and in its original packaging. Visit our Return & Refund Policy for full details.

Q: Are there items that cannot be returned?
A: Yes, Final Sale items, hygiene products, and custom-made items cannot be returned.

Q: How do I initiate a return?
A: To initiate a return, email us at support@desdico.com with your order number. Our team will guide you through the process.

Q: Do you cover the return shipping costs?
A: Currently, customers are responsible for return shipping costs, unless the item is defective or damaged.

3. Payment & Security Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, your payment is processed securely through 256-bit SSL encryption. Your credit card details are never stored on our servers.

Q: Can I cancel or change my order after it's been placed?
A: If your order has not been processed, we can make changes. Please contact us within 24 hours of placing your order.

4. Product Questions

Q: How do I know my size?
A: Visit our Size Guide for detailed information on measurements and sizing.

Q: What materials are used in DesDico products?
A: We use high-quality cotton, polyester blends, and sustainable materials in all our collections.

Q: Are your products sustainably made?
A: Yes, we are committed to ethical manufacturing and sustainable sourcing practices.

5. General Questions

Q: How can I contact you?
A: You can reach us at:

Q: Do you have a physical store?
A: Currently, we operate exclusively online to provide you with the best prices and fast delivery.

Q: Can I follow you on social media?
A: Yes!